Axcess Internet® - IT Solutions for a Global Market™

New billing changes and online customer portal

Axcess Internet® — Fri, 20 Apr 2012 15:00:00 GMT

Dear Axcess Customer: Since we opened our doors 2002, Axcess has always tried to provide our customers with the latest technology and services, including Online Billing services. We are proud to say we were the first ISP in the Yakima Valley to offer these services. That is why we were not only surprised but concerned when we learned recently that our payment processor, Intuit Payment Solutions was going to impose a $2.50 charge on every credit card transaction. They informed us in a letter stating...(read more)

Axcess mail server migration coming soon!

Axcess Internet® — Mon, 26 Mar 2012 19:46:00 GMT

Dear Axcess Internet Customer, Good News, Axcess Internet will be migrating its mail server solution in May of 2012. The new solution will provide many of the features you asked for, including support for mobile devices (iPhone, Android, and Windows Phone 7) and a more robust webmail interface which will add, calendaring, task lists, as well as contact information, and third party integration with Microsoft Exchange Server ActiveSync™. We will continue to support industry standard email protocols...(read more)

Emergency Maintenance Notice-20120212-01

Axcess Internet® — Mon, 13 Feb 2012 00:55:00 GMT

Dear Axcess Client:

Axcess Internet will be conducting the following emergency maintenance to our network:

Start Date/Time: Tuesday, February 14, 2012 at 12:01 AM (PST)
End Date/Time: Tuesday, February 14, 2012 at 05:00 AM (PST)
Facilities Affected: Sunnyside, Washington Data Center
Services Affected: Dedicated/Co-Lo Servers, Enterprise Mail Services, Axcess Websites (www, fortress, axcess.me only)
Outage Duration: Up to 30 minutes during the maintenance period.

Reason for Maintenance: Our upstream provider will be replacing a faulty T3 card in one of their main core routers. Axcess will continue to function on our backup DS1 circuit; however, bandwidth controls will be in place to limit traffic during the above date and times.

Axcess sincerely apologizes for any inconvenience this may cause.

For more information regarding this maintenance notice, please contact our Network Operations Center at 1-866-4AXCESS x9001 or submit a trouble ticket at http://axcess.cc

Sincerely,
J. A. Restucci
Chief Operations Officer
Axcess Internet Services, Inc.®

Axcess Internet has a new fax number

Axcess Internet® — Wed, 25 Jan 2012 19:13:26 GMT

Dear Axcess Customer, Axcess Internet has changed our fax number from 1-888-705-0314 to (509) 293-7795 . Contact information is available at http://axcess.us/contactus Please update your address book information. Sincerely, Axcess Internet®...(read more)

Limited Dial-Up Outage in Oregon

Axcess Internet® — Fri, 23 Dec 2011 18:34:00 GMT

The Axcess NOC is currently aware of issues affecting dial-up access numbers in the state of Oregon. Customers may expierence busy signals or operator intercepts during this period. We have a ticket open with our underlying carrier, who is currently working towards a resolution to this matter. We do not have an ETR at this time; however, will closely monitor this situation and provide updates as soon as possible.

Sincerely,
Axcess Internet®
Network Operations Center

Thanksgiving Day Hours

Axcess Internet® — Mon, 21 Nov 2011 00:28:00 GMT

Dear Axcess Member: The Axcess Internet Store will be operating on reduced hours during the Thanksgiving holiday. The following schedule will be effect starting Wednesday, November 24th, 2011. Wednesday, November 23th, 2011 – 8:00 AM to 12:00 PM PST Thursday, November 24th, 2011 – Closed in observance of Thanksgiving Friday, November 25th, 2011 – 12:00 PM to 5:00 PM PST For additional questions regarding this schedule, please contact us at 1-866-4AXCESS or via email at support@axcess...(read more)

Major Dial-Up Outage Reported

Axcess Internet® — Wed, 05 Oct 2011 03:52:00 GMT

Dear Axcess Dial-Up Customer,

Axcess Internet is aware of issues impacting customers in the states of Arizona, California, Colorado, Oregon, Texas and Washington. There is currently maintenance being performed in these areas, and users may experience dial-up errors, including 678 or 718 errors. Our ULC has dispatched a technician to resolve this issue as soon as possible. We do not have an ETR at this time, but will continue to monitor the situation closely and provide updates on our Twitter and Facebook pages.

We apologize for any inconvenience and appreciate your patience.

Sincerely,
J. A. Restucci
Chief Technology Officer
Axcess Internet Services, Inc.®

New Version of Axcess Connector for Windows Available

Axcess Internet® — Fri, 30 Sep 2011 22:35:00 GMT

Dear Axcess Member:

A new version of the Axcess Connector for Windows is now avaialble for download. This version takes advantage of new dial-up numbers in the California and Texas markets. Although you do not need to upgrade, Axcess strongly recommends you do as certain links have been updated as well and the automated update feature built into your software may not work correctly without this version.

To download the full version visit this link.

To download an upgrade version (requires version 7.0 or higher installed) use this link.

As always if you need help installing or configuring your software, please contact us at our Support Options page.

Sincerely,
Axcess Internet®
Network Operations Center

Weather Advisory - Virginia

Axcess Internet® — Fri, 26 Aug 2011 19:22:00 GMT

Dear Axcess Hosting Client:

As you may or may not be aware, Hurricane Irene is currently tracking up the eastern seaboard. Since we have a datacenter located in Virginia, we have mobilized our emergency procedure plans to ensure we have the necessary staffing and resources should the Hurricane make landfall near our facility. We don't expect to encounter any issues caused by Hurricane Irene, but we want to ensure you know that we're prepared.

We know your IT infrastructure is critical to your business. We strongly recommend that you back up your data and take any other necessary precautions to avoid disruption to your business.

We will update our website and Facebook page and send additional customer notification if there is any service impacting event caused by Hurricane Irene on our datacenter.

Thank you for your attention.

Sincerely,
J. A. Restucci
Chief Technology Officer
Axcess Internet Services, Inc.®

Planned Network Upgrade - May 31, 2011 - 00:00 - 05:00 ET

Axcess Internet® — Fri, 13 May 2011 01:21:00 GMT

Please be advised that on May 31st, 2011 at 00:00-05:00 ET, Axcess' partner PEER1/ServerBeach will be completing a planned Network Upgrade that will provide us with a more robust and scalable network and enable us to better serve your needs.

This maintenance will last approximately 5 hours, during which servers located in the Herndon Virginia Data Center (IAD2) will experience up to 5 minutes of network downtime as the gateway is moved to alternate distribution routers. Once this is completed and the new routers are being configured, you will see brief periods of latency/packet loss as traffic is redirected to the newer systems. This maintenance will ensure that the networking systems are standardized and will allow us to use more supported commands for configuring and investigating issues at the networking level.

If you have any questions or concerns regarding this notice, please feel free to contact us at 1-866-4AXCESS, or through our Support Ticketing System at http://www.axcess.us/support

We apologize for any inconvenience this maintenance may cause and as always, thank you for being an Axcess Internet customer!

Sincerely,
Jim Restucci
Chief Technology Officer
Axcess Internet Services, Inc.®

PEER1 Launches new state-of-the-art Data Center in Toronto

Axcess Internet® — Fri, 01 Apr 2011 02:52:00 GMT

Axcess' partner PEER1 has launched a new state-of-the-art 40,000 square foot Data Center in Toronto, Canada. Axcess is proud to have both dedicated and co-location solutions in the new data center. (Please visit the site to view this media) Watch Jeff Ois, Sr. Account Executive for PEER 1 above as he gives you a guided tour of the facility. If you are looking for a Hosting provider and would like to house your servers in this facility or any of the other 17 data centers worldwide, please contact...(read more)

Reduced store hours during Thanksgiving holiday

Axcess Internet® — Mon, 22 Nov 2010 13:41:39 GMT

Dear Axcess Member: The Axcess Internet Store will be operating on reduced hours during the Thanksgiving holiday. The following schedule will be effect starting Wednesday, November 24th, 2010. Wednesday, November 24th, 2010 – 8:00 AM to 12:00 PM PST Thursday, November 25th, 2010 – Closed in observance of Thanksgiving Friday, November 26th, 2010 – 12:00 PM to 5:00 PM PST For questions regarding this schedule, please contact us at 1-866-4AXCESS or via email at support@axcess.us All of us at Axcess...(read more)

Domain changes coming for futurelnk.net

Axcess Internet® — Tue, 09 Nov 2010 00:00:00 GMT

Dear Axcess Subscriber: The Axcess Internet Network Operations Center will be implementing changes to our Domain Naming System (DNS) for the domain futurelnk.net This domain was acquired by Axcess Internet during the purchase of FutureNET in 2004. Since that time the domain has been zoned on two of Axcess’ primary DNS servers (ns1.netaxcess.com and ns2.netaxcess.com); however, these DNS servers are scheduled to be decommissioned soon and the domain must be moved to our new DNS servers. DATE...(read more)

Upcoming Network Maintenance: Spokane to Yakima DS3 Migration

Axcess Internet® — Mon, 08 Nov 2010 20:06:06 GMT

The Axcess Internet NOC has been informed by our upstream provider (Noel Communications) that they will be moving our DS3 circuit from Spokane to Yakima. This circuit carries the traffic from the Sunnyside Data Center.

A two-hour window will be necessary to complete this project. Axcess Enterprise Mail and Dial-up customers will experience up to a 60-minute outage while Noel/Axcess engineers migrate the circuit.

DATE: Friday, November 12th, 2010, 12:01AM to 2:00AM PST

REASON: Move DS3 circuit from Spokane to Yakima

OUTAGE DURATION: 60-minute or less

MARKET(S) AFFECTED: Enterprise Mail (ModusMail) clients, Axcess 56K Dial-Up customers.

We appreciate your cooperation and will update our Facebook and Twitter accounts during the maintenance.

If you have questions regarding this maintenance, please contact us through normal support channels.

Sincerely,
Axcess Internet®
Network Operations Center

Axcess Internet observes Veterans Day

Axcess Internet® — Mon, 08 Nov 2010 08:00:00 GMT

Dear Axcess Client: Axcess Internet will be closed for normal business on Thursday, November 11, 2010 in honor of Veterans Day. Normal hours will resume at 8:00AM on Friday, November 12, 2010. On-call Technical Support will be available at 1-866-4AXCESS option 1. On behalf of everyone here at Axcess Internet, we want to say thank you to all those brave men and women of our armed forces who have served and continue to serve, we owe you a debt of gratitude, that we can never repay. Sincerely, J. A...(read more)

Upcoming Virginia Data Center Maintenance

Axcess Internet® — Thu, 28 Oct 2010 18:39:04 GMT

Dear Axcess Hosting Client,

This is an important, REMINDER NOTICE about POSSIBLY IMPACTING maintenance message concerning your server(s):

iad2.eserver.axcess.us

We have been informed by our Partner PEER 1 Hosting, that they will be performing two proactive repairs of the critical electrical system during the following windows:

Saturday, November 13, 2010 from 7:00 AM EST - 7:00 PM EST
Saturday, November 20, 2010 from 7:00 AM EST - 7:00 AM EST on Sunday, November 21, 2010

The purpose of the two maintenances is to replace two static transfer switches that feed the Herndon, Virginia Data Center. One static transfer switch will be replaced during each maintenance window. The projected duration of the maintenance window scheduled for Saturday, November 13, 2010 is 12 hours and the maintenance window scheduled for Saturday, November 20, 2010 is 24 hours. If any remaining work is needed, it will be scheduled on Saturday, December 4, 2010 from 7:00 AM EST - 7:00 AM EST on Sunday, December 5, 2010. However, we will send an additional communication if this is necessary.

Please be advised that engineers will be doing both maintenances on the emergency power system that feeds your server(s) while it is still energized. This means we will not be shutting off power to your solution, but there is a certain amount of risk involved with working on electrical systems while they are energized. We will have staff and infrastructure in place to act in the unfortunate event something does go wrong. We are not expecting any power interruptions, but we will be prepared to react quickly.

If you have any questions or concerns regarding this maintenance, please feel free to contact us at 1-866-4AXCESS or through your normal support channel.

For updates, during the maintenance window please watch our Facebook Page at http://axcess.us/facebook and/or our Twitter Feed at http://axcess.us/twitter

Sincerely,
J. A. Restucci
Chief Technical Officer
Axcess Internet Services, Inc.®

Axcess Announces Partnership with Hosting Giant PEER 1

Axcess Internet® — Wed, 18 Aug 2010 19:00:00 GMT

FOR IMMEDIATE RELEASE:

Contact:
Corporate Relations
Axcess Internet Services, Inc.
(509) 839-5595
(509) 267-0732
press@axcess.us

Axcess Announces Partnership with Hosting Giant PEER 1

SUNNYSIDE, WA, August 18, 2010 — Internet Service Provider Axcess Internet announced today that they have partnered with the hosting solutions giant, PEER 1 Hosting to provide comprehensive, cost-effective, dedicated, co-location and managed hosting solutions for its customers.

Formed in 1999 by Co-Founders, Lance Tracey and Mark Teolis, PEER 1 Hosting is a top-5 hosting provider with 17, SAS70 certified state-of-the-art data centers located in North America and Europe and over 13,000 miles of privately owned fiber backbone and PEER 1 provides global connectivity and content delivery solutions for over 10,000 clients daily.

Axcess CTO, Jim Restucci, said of the announcement, "Axcess is proud to have reached the Platinum Channel Partner level with PEER 1, we have been a ServerBeach (sister company of PEER 1) Reseller for many years and, with PEER 1's expanded offerings, Axcess will now be able to offer cost-effective managed and colocation services worldwide."

To mark the achievement, and to take advantage of the new offerings provided by their partner, Axcess has announced they will launch a newly designed website in fourth quarter 2010, which will highlight a completely new product line of hosting solutions backed by the PEER 1 SuperNetwork™.

More information about the partnership is available on the Axcess Ecosystem PEER 1 Partner page at http://axcess.us/content/peer1.aspx

Axcess Internet® is a Central Wasington State Internet Service Provider with points of presence in over 400 markets in the U.S., Puerto Rico and parts of Canada. More information about the company can be found on their website at http://www.axcess.us.

PEER 1 Hosting is a top-5 hosting provider, headquarted in Vancouver, Canada, with offices in San Antonio, Texas, Los Angeles, California and Miami, Florida. To learn more about PEER 1, visit their website at http://www.peer1.com.

# # #

Domain Registration Price Adjustment

Axcess Internet® — Thu, 01 Apr 2010 19:00:00 GMT

Dear Axcess Domain Customer, In November 2009, the Internet Corporation for Assigned Names and Numbers (ICANN) approved certain domain registries to increase their prices. Domain registries are the private companies which manage the registration, technical operations, and control the allocation policies of the TLD's for which they are responsible. Domain registries VeriSign, Afilias, Neulevel and Public Interest Registry applied for and received price increases and have announced they will be raising...(read more)

VIPRE scores high marks on RAP testing

Axcess Internet® — Mon, 01 Mar 2010 20:00:00 GMT

Sunbelt Software’s VIPRE engine was among the top AV products for reactive and proactive detection in April in Virus Bulletin testing. Virus Bulletin’s RAP Testing measures products' reactive and proactive detection abilities against the most recent malware that has emerged around the world. The test measures products' detection rates across four distinct sets of malware samples. The first three test sets comprise malware first seen in each of the three weeks prior to product submission...(read more)

Axcess Board Member returns from year long deployment to Afghanistan

Axcess Internet® — Sun, 31 Jan 2010 20:00:00 GMT

FOR IMMEDIATE RELEASE:

Contact:
Corporate Relations
Axcess Internet Services, Inc.
(509) 839-5595
(509) 267-0732
press@axcess.us

Axcess Board Member returns from year long deployment to Afghanistan

SUNNYSIDE, WA, January 31th, 2010 — Axcess Internet announced today that Timothy R. Messman, a member of the Axcess board of directors, has safely returned from a year long deployment with the U.S. Army Special Operations Command in Afghanistan. Mr. Messman has been a member of the board since 2005 and in 2006 was appointed to serve as Special Counsel for Internet Strategy.

Mr. Messman is a member of the Technology Committee and Compensation Committee and is a special advisor to the Board on Web Development and Internet Branding. A graduate of the Art Institute of Chicago, Mr. Messman is a graphic artist and web developer by trade; however, he also serves as member of the Illinois National Guard, and is assigned to the 20th Special Forces Group. In 2009, Mr. Messman took a hiatus from his board duties in order to deploy to Afghanistan with his Special Forces Team.

When asked about Mr. Messman's return, Jim Restucci, Axcess' CTO and Co-Founder had this to say, "Axcess is proud of Mr. Messman's commitment to our Nation's continued security, and we are very happy that he has been able to complete his mission and return home safely to his family." Mr. Messman and Mr. Restucci served together in the U.S. Army in Germany in the late 1980's and since have remained close personal friends.

---

Axcess Internet is a Central Wasington ISP with points of presence in major markets in the U.S., Puerto Rico and parts of Canada, more information about the company can be found on their website at http://www.axcess.us.

# # #

Axcess CTO Speaks Out Regarding Phone Charges

Axcess Internet® — Wed, 18 Nov 2009 20:00:00 GMT

FOR IMMEDIATE RELEASE:

Contact:
Corporate Relations
Axcess Internet Services, Inc.
(509) 839-5595
(509) 267-0732
press@axcess.us

Axcess CTO Speaks Out Regarding Phone Charges

SUNNYSIDE, WA, November 18th, 2009 — Axcess Internet Chief Technical Officer, Jim Restucci stated today that Axcess Internet is still receiving calls and complaints regarding erroneous phone bill charges. In order to "set the record straight" - they have announced a new domain name dedicated to handling this issue. The new domain, http://www.axcessphonebill.com will redirect customers to the Axcess Internet Knowledge Base Article regarding this issue. Once there, visitors may contact Axcess through their phone, fax or email, as well as submit redacted phone bills via a secure upload page.

The phone bills may be used for possible litigation, according to Restucci, who said "Axcess has spent a significant amount of time and expense in developing the Axcess Logo and Name, for someone to come in and destroy our reputation by using shameless telemarketing techniques is wrong, and maybe something that we will need to let the courts decide on." According to the U.S. Patent and Trademark office, Axcess has owned a Federally Registered Trademark on the name since 2005.

Axcess Internet among others has been receiving complaints since as early as August of 2005, in which callers state that they are being charged for "Web Services" or "Internet Services" on the local telephone bill. In 2006, then Attorney General Charlie Crist of Florida announced that his office would be investigating 5 companies, including Axcess Internet Solutions, a subsidary of Phinder Technologies, Inc. regarding the pratice of "Phone Craming." - see Florida Opens "Cramming" Probe.

Restucci, wanted to emphasize, that Axcess has never charged using the consumer's local telephone bill, and they have no plans to do so in the future. He hopes that the new domain name, will help "get the word out", that Axcess Internet is as much a victim in this case as the consumer.

Axcess Internet is a Central Wasington ISP with points of presence in major markets in the U.S., Puerto Rico and parts of Canada, more information about the company can be found on their website at http://www.axcess.us.

# # #

Windows Server 2000 SP4, Windows XP2 and Windows Vista RTM End of Life

Axcess Internet® — Thu, 01 Oct 2009 19:00:00 GMT

Microsoft has advised Axcess Internet that it will no longer support Windows Server 2000 SP4, Windows XP SP2 and the Vista RTM versions of it's operating systems come July 13th, 2010. In a notice released to Original Equipment Manufacturers (OEM) and Partners on Wednesday, January 20th, 2010, Microsoft strongly suggested that OEM's and Partners begin speaking with their customers who are currently on Windows Server 2000 SP4, Windows XP SP2 and Windows Vista RTM. To inform them of the available options...(read more)

Axcess Internet® Partners with DriveSavers®

Axcess Internet® — Mon, 21 Sep 2009 19:00:00 GMT

FOR IMMEDIATE RELEASE:

Contact:
Corporate Relations
Axcess Internet Services, Inc.
(509) 839-5595
(509) 267-0732
press@axcess.us

Axcess Internet® partners with DriveSavers®

SUNNYSIDE, WA, September 21, 2009 — Internet Service Provider Axcess Internet said today that they have teamed up with the Novato, California based DriverSavers Data Recovery, Inc.® to provide state-of-the-art quality data recovery services for its customers.

Formed in 1985 by CEO Jay Hagan and President Scott Gaidano, DriveSavers is recognized as a worldwide leader in data recovery services. They employ over 75 professionals and support over 8,000 business partners.

"Often our customers come to us distraught over the loss of their data; we had no choice but to tell them their data was lost. Now with our partnership with DriveSavers, we can offer our customers another solution, one that almost guarantees recovery!"

More information about the Axcess and DriveSavers partnership is available at http://www.axcess.us/content/driversavers.aspx

Axcess Internet® is a Central Wasington ISP with points of presence in all major markets in the U.S., Puerto Rico and parts of Canada, more information about the company can be found on their website at http://www.axcess.us.

DriveSavers® is a Novato, California based company providing data recovery services to 8000 business parters worldwide. More information about the company can be found on their website at http://www.drivesavers.com.

# # #

myaxcess.com™ is now axcess.me™

Axcess Internet® — Tue, 15 Sep 2009 19:00:00 GMT

Dear Axcess Member: Axcess Internet is proud to announce that our new domain, axcess.me™ is now operational. axcess.me™ will take the place of myaxcess.com™ and will serve as our Social Networking Community platform. Members wishing to change their email addresses to an @axcess.me address may do so by contacting us . All blogs, media galleries and forums have been transferred to the domain, and those who were using "myaxcess.com" in their addresses must now change to "axcess.me...(read more)

Axcess Internet® to partner with Clearwire®

Axcess Internet® — Wed, 11 Jun 2008 19:00:00 GMT

FOR IMMEDIATE RELEASE:

Contact:
Corporate Relations
Axcess Internet Services, Inc.
(509) 839-5595
(509) 267-0732
press@axcess.us

Axcess Internet® to partner with Clearwire®

SUNNYSIDE, WA, June 11, 2008 — Internet Service Provider Axcess Internet said on Wednesday that they are teaming up with Wireless Internet operator Clearwire to deliver wireless broadband services.

Clearwire, which was founded by mobile-industry billionaire Craig McCaw, delivers WiMax and Wireless broadband services to fixed locations. Axcess Internet hopes to use Clearwire's network to provide broadband services in addition to their dial-up, ISDN and T1 services.

"Being able to offer services on the Clearwire network will give our customers another high-quality option to subscribe to broadband services, and will insure we can provide a low-cost broadband solution to our customers." Jim Restucci, CEO of Axcess Internet, said in a statement.

More information about the Axcess' plans will be made available to members in the coming months.

Clearwire is a Seattle-based Broadband Wireless company with over 100,000 subscribers, more about the company can be found on their website at http://www.clearwire.com

Axcess Internet is a Central Wasington ISP with points of presence in all major markets in the U.S., Puerto Rico and parts of Canada, more information about the company can be found on their website at http://axcess.us

# # #